General Terms and Conditions

General Terms and Conditions for the Online Shop

PME fluidtec GmbH, Ettenheim
Revision: January 2018

  1. Scope

For business relations between the company PME fluidtec GmbH, Rudolf-Hell-Str. 12, 77955 Ettenheim, Germany and customers which use our Internet offer and particularly our online shop, the following General Terms and Conditions apply exclusively at the time of placing an order. Unless otherwise agreed in writing. Customers’ general terms shall only apply if they have been agreed in writing from us.

  1. Offer and Conclusion of Contract

The presentation or description of the products on our website does not represent any legally binding offer but a non-binding request to place an order. Errors in the presentation are excepted. We reserve the right to change illustrations and descriptions in our brochures, price lists and catalogues, in as far as the substance of the delivery shall not thereby be significantly altered or the quality improved and the alterations are acceptable for the customer.

By clicking the respective “Buy” button, the customer can place the goods into the shopping cart. There is the possibility to control the order and for approval of the select goods by the customer. By clicking the button "buy now" the customer confirms the order with obligation to pay. The order is forwarded to us and the customer receives immediately an electronic confirmation for the order by e-mail. We particularly point out that this order confirmation does not represent any acceptance of the order. Contracts rather take place only by a separate order confirmation or delivery of the product to the customer.


The customer can see in the online shop, which products are available or which products are only short-term or durably not available. A delivery time from at most 10 days applies to all products.

The delivery is carried out to the shipping address given by the customer during the order proceeding. The shipping address can differ from the invoice address. If no shipping address is indicated, goods will be delivered to the invoice address.

We are entitled to partial deliveries, if

- the partial delivery is usable for the customer in the context of the contractual intended use and

- no considerable additional costs or efforts arise for the customer for this.


The risk of loss or damage is carried by the supplier.


The prices in our online shop are indicated in Euro and are inclusive of packing and the respectively valid sales tax. The delivery of the goods is carried out at the expense of the customer as of Ettenheim.

The dispatch within Germany is carried out free of cost. An overview of the currently valid transportation costs for other EU countries is shown under Dispatch.


The purchase price immediately becomes due with order. The customer can alternatively pay by credit card, via PayPal or by cash in advance. The payment of the product by credit card is carried out on account of performance. We accept the credit cards VISA and MASTERCARD. For payment by cash in advance the bank data will be send to the customer by means of  an invoice.


We reserve the property rights for all delivered goods until receipt of all payments.


Consumers as defined by § 13 BGB, natural persons with unlimited legal competency which conclude a legal transaction have a legal right of cancellation as following.

Right of Cancellation

You can cancel your contractual statement in writing (e.g. letter, e-mail, fax) without stating any reasons or by returning the goods within 14 days.

The period starts upon receipt of this declaration in text form, however not before receipt of the product at the consignee (in case of recurring deliveries of similar goods not before receipt of the first installment) and also not before fulfilment of our obligations to inform as per article 246 § 2 in connection with § 1 para. 1 and 2 EGBGB as well as our obligations as per § 312g para. 1 clause 1 BGB in connection with article 246 § 3 EGBGB. The revocation period shall be deemed observed if the goods are returned or notice of cancellation is given within this period.

The cancellation has to be send to:

PME fluidtec GmbH
Rudolf-Hell-Str. 12
77955 Ettenheim, Germany


Consequences of cancellation:

In the case of an effective cancellation the mutually received benefits are to be returned; any benefits already realized (e.g. interests) shall be returned as well. In the case that you are unable to reimburse us either in total or partially for services received or the use of the goods, you are required to offer a compensation of equal value. This does not apply, when the deterioration of the merchandise has been checked like it is possible in a shop. Has the merchandise been damaged through conventional usage, you do not have to pay compensation. Any merchandise eligible for shipping will be returned at our expense and risk.

Duties for the compensation of payments must be fulfilled within 30 days. Time period shall commence for you upon sending your cancellation notice, and for us upon receipt thereof.

End of cancellation


In the case of a withdrawal, the customer has to cover the costs of the return if the delivered goods correspond to the order and when the price of the returned goods does not exceed 40 Euro and the customer at the time of the revocation has not yet executed consideration or if a contractually arranged payment installment has not yet been rendered. Otherwise the return is cost-free.


We are liable according to the legal regulations for material defects, in particular §§ 434 ff BGB.


We reserve the right to change these general terms and conditions if necessary any time under preservation of an adequate announcement period. Such an amendment is informed on our web site under terms and conditions.


German law is applicable excluding of the UN agreement for international purchase of goods (CISG). For business with private consumers within the European Union the governing law at the place of residence of the customer may be also applicable, provided that it is mandatory legal provisions.

If the end consumer is not a resident of the European Union or if it is a merchant, the legal venue for any disputes shall be exclusively our place of business.

We are, however, entitled to sue the customer at his place of residence.